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You are here: Home / Frequently Asked Questions

Frequently Asked Questions

1.What does it mean to have a subscription?

That means that every month, 3 months, 6 months or year you will send me a payment to have access to 4 lessons (Silver plan) or 10 lessons (Gold plan) from the “Member’s Area”  Monthly Lessons page per month for the time period of the subscription.  You set up the subscription through your paypal account so if you don’t have one, you will have to open one to become a member.  Click here to start a subscription through paypal.

2.When does the subscription end?

The one year, 6 month and 3 month subscriptions ends on the last day of the final month of the subscription.  They do not automatically renew.  The 1 month subscriptions are reoccurring.  Your membership will continue until you cancel it manually.  (canceling is very easy……….the directions are below)

3.Now that I have a subscription……..how do I get my lessons?

As a paid Neffmusic member you are entitled to download any 4 lessons (Silver plan) or 10 lessons (Gold plan) a month as part of your membership.

To get your lessons every month:

1. Log into the site if you are not already logged in on the “My Account” page.

2. Once you are logged in you will see two menu tabs under the “Member’s Area” menu tab.  Click on the “Monthly Lessons” tab under the “Member’s Area” on the right hand side of the site.

3. Browse the lessons and select the lessons you want to download this month.  Once you select a lesson, you cannot deselect it so make sure it is the one you want.

4. Once you choose a lesson it appears in a download box at the top of the page.  Click on the lesson and follow the directions to download it to your computer.

5. The “Monthly Lessons” page keeps track of what you have ordered during the current month and what you have ordered in the past from the membership area. (It does not keep track of lessons you have purchased in the Neffmusic store so if you have purchased lessons there be careful you don’t choose them again in the member’s area)  On the first of the next month it resets so you can order 4 or 10 more lessons. (The download page is usually unavailable on the 1st of the month so that it can be reset)   *The monthly lesson page resets at different times around the world.  Depending on where you live it could be unavailable from 6pm of the last day of the month to midnight on the 1st.  Because of this it is not a good idea to try to download your lessons on the night of the last day of the month.

4.How do I cancel my membership?

Canceling your membership is easy.  Just go to the “My Account” page.  Log in if you are not already logged in.  Click on “Subscriptions” and then click on your active Subscription.  Click on Cancel.  Canceling your membership early does not entitle you to a refund, it just stops the subscription from being renewed. Only monthly subscriptions are ongoing.  3, 6 and 12 month subscription end automatically at the end of their term and there is no need to cancel them.

5.I tried to subscribe but it won’t take my email address?  It says it is already registered on the site.  How do I subscribe?

This is happening because you have already registered on the site in the past.   Probably when you purchased a product from the Neffmusic store or if you have had a subscription in the past.   Try using the “lost password” option next to the sign in box.  Once your password is reset you should be able to subscribe.

6.I was really busy last month and forgot to order my lessons. Can I still get them?

No. Think of your membership as similar to a gym membership. You may pay for a gym membership but then you have to make sure you go and use the facilities. The same goes for here. If you pay your monthly membership you can come and download 4 or 10 lessons of your choosing every month at a great price. It is your responsibility to make sure you get the lessons when they are available. (I am working on a method where lessons will not be lost that I hope to implement soon…….)

7.Do I need anything to be able to play or watch the lessons?

All of the lessons are either in audio format(mp3) or Video format(.mov). To play the mp3’s you will need any standard mp3 player like itunes or Windows Media Player (There are many others out there.) To play the videos you will nedd Apple’s Quicktime.  It is a free program that you can download. ( I do not recommend other players like Windows Media Player for .mov files.  A number of people have had problems with WMP. You are better off with Quicktime.

8.Some of the lessons with an intro don’t have sound once the lesson starts.  What’s wrong?

You are most likely using Windows Media Player or another player besides Quicktime to play your lessons.  If you use Quicktime then you will be able to hear the sound………..

9.Can I play these lessons on my iPad?

Yes you can!   But first you must use iTunes to convert them to a format that the iPad can read (If you don’t have access to a computer with iTunes see the next FAQ question below)

Here are the steps to convert them with ITunes:

1. Download the video lesson you bought from  Neffmusic.com on to your computer
2. Open iTunes on your computer
3. Click on “file” at the top left of the screen
4. In the dropdown menu click on “add to library”
5. Find the lesson in the box that appears  and click “open” (this can be tricky if you don’t know where the lesson downloaded to.  I always download lessons to a lesson folder I created on my desktop so I always know where they are. If you have no idea where the lesson is you can do a search for it at the top right of this box that opened)
6. iTunes will add it to your “Movies” folder and you should see it on the iTunes screen
7. Click once or twice on the video lesson picture once it appears until it is highlighted
8. Once it is highlighted,  go to the top left again and click on “file”
9. Scroll down to “create a new version” and hover over it with your mouse
10. 3 options will appear…..pick either  1. create iPod or iPhone version or 2. Create iPad or Apple TV version
11. iTunes converts it for your phone or iPad and the new version will appear on the “Movies” screen
12. Plug your iPhone or iPad in to your computer and copy the file to it.  Alternatively, if you’re syncing movies to your iPhone or iPad, simply press the “Sync” button.
13. Open the video on your iPhone to ensure that it plays.  Select “Videos.” Tap your video and make sure that both the audio and video tracks work properly.

10.What if I don’t have a computer but only an iPad?   Can I still download to just an iPad?

Yes you can.   I was able to download a zip file from my site to an iPad.  I had to get two free apps but it worked for me.  Here’s what I did:
-Added the apps-downloader for IOS by Savy Soda and Winzip (click on both to answer any preliminary questions and make sure they are running)
-Ordered book on Neffmusic site 
-Went to “my account” page at Neffmusic website Log in if you are not already logged in.
-Look for download under available downloads halfway down the page
Click on link (nothing happens but you see a spinning wheel in the top left corner-you have to patient, the file is downloading)-for some reason it seemed like if I clicked on the Home button of the ipad and then went back to Safari the “open” box was there sooner- it might take a few minutes depending on your internet.
-When it stops spinning a new page opens with the zip file in the middle and it asks what you want to do with it
-Click open with and then choose Winzip
-Winzip will open. Unzip the file and now you can see the contents in Winzip.

11.Once I have the lessons do they expire or self destruct after a period of time?

No, once you download the lessons they are yours to keep. It is your responsibility to make sure you have backups of them in case your computer crashes or some other catastrophic event occurs.     Remember, that these video’s and books are copyrighted materials so please do not share them with others.

12.Once I download the lessons I want what do I do?

Important: The first thing you should do is to make a backup copy of all lessons and books.  Once downloaded, you are responsible to protect and safeguard your materials.   If they are lost and you wish to replace them, they must be purchased again.   After you have done that then all you have to do is………..Practice! Good Luck and have fun!

13. What makes Neffmusic different from other subscription sites?

1.)This site is the only subscription site for saxophone that lets each member download the lessons they choose and keep them for as long as they want. Many lessons come with extensive PDF exercises and can take months to practice and master. At other subscription sites, you can only view the lesson as long as you continue to be a member of the site but at Neffmusic you can download the lesson to your computer and work on it as long as you want or even keep it and decide to work on it years from now.

2.)Each lesson is 30-40 minutes long on average and is a product that is for sale in my Neffmusic store. These are not 5 minute snippets of something but full length lessons that were created to be sold and many include PDF resources and play alongs to help you learn the material as well.

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Testimonials

Mr. Neff,  I want to thank you for sharing your God-given talents through your on-line lessons.  My husband, Michael, is blind, but he is a great sax player and he has been enjoying your lessons for quite some time now.  It’s not unusual for me to hear “Hey, babe, listen to THIS!” – and he will cut loose on his sax, just thrilled at what he learned during his session with you.  His excitement warms my heart!  You have no idea how much you have poured into my husband.  You have opened musical … Read more

Carole B
I’ve been a member of Steve’s site for about six months now and the difference it has made to my playing is immeasurable. The (many) benefits of this membership are that you can have lessons at time convenient to you, they work out A LOT cheaper than face-to-face lessons with a teacher of the same calibre and you can replay them ad infinitum. I don’t know how many times have I had lessons in the past where I’ve ended up covering the same concepts when really a ‘replay’ of the last lesson would h… Read more
Nick

Hello Steve,

I have not received my alto yet but have already gone through 14 lessons. I love your approach, style, knowledge and competence. I now regret so much to have stayed away from playing the sax for the past 45-50 years…(I am 65).  But It is never too late to get back to your first love. After 23 years in compuer sciences and 22 years in finances…I am now back to music for the rest of my life.

Doing some research on the net, I found this:

http://forum.saxontheweb.net/showthread.php?1… Read more

Claude
I just started looking at my lessons and I have to say, dude you are awesome.  I ABSOLUTELY will learn from you!  I started the tenor about 1 ½ yrs ago and have since picked up an alto, and more recently a soprano.  I spend most of the time on the tenor, followed by soprano, and have only gotten to the alto a few times.  I think I’ll be sticking with tenor.  I’m having a great time and hope one day to play well enough to get regular gigs.  I’ve been playing keys for about 35 years (… Read more
Wil

I want to thank you again, because, not only are you an inspiration to listen to, you are a fine teacher!

I have been teaching sax and other winds for over 20 years, and you give me that “push” to give my students more!

Mark Peotter

Mark Peotter
I want to let you know that your instructional material is transforming my playing.  It is an immense pleasure to learn and play now, and I can’t tell you how grateful I am. The instructional material I got from you is by far the best of any I own (and I have over 100 books, DVDs, and what not). I literally can’t thank you enough! Deric
Deric
I have NEVER seen material like yours.  Amazing!!
Jerry

I am enjoying your style of teaching, and you’ve done a great job with the videos….good sound quality and well constructed lessons.  Balances the more guitaristic material found on the majority of guitar based programs.  Jazz vocab is what I’m all about at this point in the journey.  I especially dig the fact that you’ve studied with Bergonzi…helps me see his voluminous output in a more bite sized way.

Milton

Steve,  Just want to say thanks for all you are doing for all of us. I’ve learned more from you than anyone else in my 40 years of playing.

If you can give some tips on One Note Samba, Ceora, and Wave… that would be cool.  I really like learning how you apply your concepts to actual songs!

Have a great year,

Kevin Ledbetter

I've learned more from you than anyone else in my 40 years of playing.
Hi Steve, I can’t express just how much I appreciate your teaching. My playing has improved so much over the past year since I have been studying and practicing with your lessons. It is possible to teach an old dog new tricks, these lessons are proof! Thanks, Michael Byington
Michael Byington

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